RVR-SFTP-101

1. Issue Summary

   • The error code RVR-SFTP-101 indicates an issue encountered when trying to create a directory in storage using Rivery's platform with an SFTP connection. This problem is related to directory creation permissions or misconfiguration on your SFTP server.

2. Diagnosis

   • This error usually occurs when there are permission issues or misconfigurations either in the SFTP server settings or in the way Rivery is set up to interact with the SFTP server. The SFTP server might not have the necessary permissions for the Rivery user to create directories, or the connection configuration might be incorrect.

3. Action Steps:

   • Check Permissions: Ensure the SFTP user account configured in Rivery has proper permissions to create directories on the server. You may need to verify this with your server administrator.
   • Connection Configuration: Double-check the SFTP connection settings in Rivery. Ensure that the host, port, username, and authentication method (either password or SSH key) are correctly set up.
   • Whitelist IPs: Make sure that Rivery's IP addresses are whitelisted on your SFTP server.
   • Test Connection: Use the "Test Connection" feature in Rivery to verify that the connection can successfully interact with your SFTP server.
   • Logs and Details: Review any logs or error details provided by your SFTP server to get more insights into potential permission issues.

4. External References:

   • Rivery SFTP Connection Documentation

If the issue persists or you need further assistance, please open a ticket with Rivery support.