RVR-SFTPConn-103

1. Issue Summary

   • You are experiencing a connection error to an SFTP server within Rivery, specifically the error code RVR-SFTPConn-103 associated with an issue in the private key file. This typically indicates that there may be an issue with the private key file being used for authentication or the manner in which it is being uploaded or associated with the SFTP connection in Rivery.

2. Action Steps:

   • Verify the Private Key File:

     • Ensure the private key file is in the correct format (.pem).
     • Verify that the private key file has not been corrupted or altered.
     • Confirm the key file permissions are correctly set (e.g., chmod 600 <keyfile> in Unix-based systems).

   • Reconfigure the SFTP Connection:

     • Go to the Rivery console and navigate to the SFTP connection setup.
     • Ensure that you've selected the correct Credentials Type, which should be "Key File".
     • Upload the private key file correctly in the SFTP connection settings.

   • Test the Connection:

     • Use the Test Connection function provided in the Rivery console to see if the connection can be successfully established.

   • Whitelist Rivery IPs:

     • Ensure that Rivery's IP addresses are whitelisted on your SFTP server. This helps in avoiding any potential connectivity issues.

3. External References:

   • Please refer to the official Rivery documentation for more details on setting up an SFTP connection: Rivery SFTP Connection Guide.

If the issue persists or you need further assistance, please open a ticket with Rivery support.