RVR-SFTPConn-104

1. Issue Summary

The error "Connection Error to SFTP: {host}. General Connection Problem. Error Code: RVR-SFTPConn-104" indicates a general connectivity issue when trying to establish a connection to an SFTP server from Rivery. This typically involves network-level problems, incorrect credentials, or configuration issues in the Rivery platform.

Initial Diagnosis:

• The error might arise from not having the necessary IPs whitelisted on the server firewall, incorrect host or port settings, wrong authentication details, or a temporary network problem.

2. Action Steps:

To resolve the connectivity issue with SFTP in Rivery, follow these steps:

1. Review Server Whitelisting:

   • Ensure that Rivery's IP addresses are whitelisted on your SFTP server. Rivery maintains a list of IPs that need to be whitelisted based on the server location. Refer to the Rivery IP Whitelisting Documentation for detailed information.

2. Check Connection Settings:

   • Verify that the hostname and port number provided in the Rivery connection settings match those required by the SFTP server.
   • Ensure correct username and password or key file is used for authentication.

3. Test the SFTP Connection:

   • Use the "Test Connection" feature within Rivery to verify the connection settings and make sure all configurations are correctly set.

4. Network Issues:

   • Check network connectivity to the SFTP server from your location using tools like telnet or ping.
   • Consult with your network team to ensure there is no firewall or proxy blocking the connection.

5. Check Server Logs:

   • If access is available, review the SFTP server logs for any rejected connection attempts to understand if there is a specific error or reason for the failure.

3. External References:

• You can find more detailed steps for setting up an SFTP connection in Rivery from the official documentation: Rivery SFTP Connection Setup.

If the issue persists or you need further assistance, please open a ticket with Rivery support.