RVR-SFTPStor-101

1. Issue Summary

   • You are encountering a connection error with the SFTP storage using Rivery, identified by the error code RVR-SFTPStor-101. This error generally indicates that Rivery is unable to establish a connection to the specified SFTP host. An initial diagnosis suggests the issue could be related to network access, authentication credentials, or SFTP server configurations.

2. Action Steps:

   • Whitelist IPs: Ensure that the IP addresses listed for Rivery are whitelisted on your SFTP server. This is crucial for enabling communication between Rivery and your SFTP server.
   • Verify Authentication Details:
     • Check if the correct authentication method is in use. Rivery supports both basic password and key file methods.
     • If using key file authentication, ensure that the key file and its password are correctly uploaded and associated with the connection.
   • Test Connection:
     • Use the "Test Connection" feature in Rivery to validate that the connection details and credentials are correctly set.
   • Check SFTP Server Status: Ensure that the SFTP server is active and accessible from the network location of Rivery.
   • Network Configuration:
     • Confirm that any firewalls or network security groups allow SSH/SFTP connections on the required ports (usually port 22 for SFTP).
     • Ensure no network configuration changes have disrupted access.

3. External References:

   • Rivery SFTP Connection Setup: Rivery Documentation
   • Whitelisting IPs Guidance: Rivery Whitelist IPs

If the issue persists or you need further assistance, please open a ticket with Rivery support.