RVR-SFTPStor-102

1. Issue Summary

   • You are encountering an "RVR-SFTPStor-102" error while trying to establish a connection to an SFTP server using Rivery. This error indicates a problem with SSH keys or the key file used for authentication. A possible cause is that the SSH private key or the key file is not correctly configured or uploaded, or the server's host key might not be recognized.

2. Action Steps:

   • Verify that you have correctly uploaded the private key file (.pem) in the Rivery connection setup. If using a key file, ensure it is not corrupted and is in the correct PEM format.
   • Ensure that the public key corresponding to this private key is added to the authorized_keys file on the SFTP server.
   • Double-check the permission settings on your key files. The private key should have restricted permissions (e.g., chmod 600) for security reasons.
   • Test your SSH key pair outside of Rivery using an SSH client to ensure they are valid and can authenticate to the SFTP server.
   • If using key-based authentication, make sure no password is set unless required and correctly entered in the connection settings.
   • Whitelist the necessary Rivery IPs on your server to allow connections.
   • Use Rivery's "Test Connection" feature to verify the connection setup once the above steps are completed.

3. External References:

   • Rivery SFTP Connection Documentation
   • General guidance on SSH keys can be found in the OpenSSH manual.

If the issue persists or you need further assistance, please open a ticket with Rivery support.