RVR-SGD-004

1. Issue Summary

   • The error "API Limit ErrorError Code: RVR-SGD-004" with the SendGrid data connector indicates that the API usage limits for SendGrid have been exceeded. This is a common issue that occurs when the number of API requests surpasses the predefined limits set by SendGrid. Typically, this results in a response with error code 429 from the API, indicating that the rate limit has been exceeded.

2. Action Steps:

   • Review API Usage: Check the number of API requests being made and compare it to the limit defined by SendGrid. This can involve reviewing logs or metrics for excessive API calls.
   • Optimize API Calls: Reduce the frequency of API requests if possible. Consider batching requests, reducing the granularity of data requests, or adjusting the schedule of automated tasks to comply with SendGrid's rate limits.
   • Rate Limit Headers: Pay attention to the response headers provided by SendGrid API calls. They often include information about the current usage and rate limiting details, which can guide adjustments in API call strategies.
   • Contact SendGrid: If your business requires a higher number of API requests than allowed, consider contacting SendGrid to discuss the possibility of increasing your API rate limits.

3. External References:

   • For more detailed information on SendGrid's API rate limits and best practices, you can refer to SendGrid's official API documentation here.

If the issue persists or you need further assistance, please open a ticket with Rivery support.