RVR-SGD-100

1. Issue Summary

   • You are encountering an "Authentication Error" with error code RVR-SGD-100 while attempting to connect to SendGrid via a data connector in Rivery. This issue typically arises due to incorrect or missing API key settings, or potentially incorrect permissions associated with the API key being used for the connection.

2. Action Steps:

   1. Verify API Key:
      • Ensure that the API key used for your SendGrid connection is correct and has the appropriate permissions. You might need to modify or create a new API key in the SendGrid portal to include the necessary scopes for the operations you're trying to perform.
   2. Check Permissions:
      • Review the required scopes for your specific use case on SendGrid and ensure they are assigned to your API key. Missing scopes could lead to authentication errors.
   3. Test Connection:
      • After updating the API key or permissions, use the "Test connection" feature in Rivery to check if the issue is resolved.
   4. Documentation Review:
      • Visit the SendGrid API documentation for details on creating and managing API keys: SendGrid Documentation.
      • If the error persists, and the keys and permissions are confirmed to be correct, further investigation may be needed into other potential configuration issues.

3. External References:

   • Rivery Documentation - Common Error Messages
   • SendGrid API Key Permissions

If the issue persists or you need further assistance, please open a ticket with Rivery support.