RVR-SNP-600

1. Issue Summary

   The error code RVR-SNP-600 with the snapchat_ads data connector indicates a general API error when attempting to connect to the Snapchat Ads API using Rivery's platform. This can be due to several reasons such as invalid API credentials, exceeding rate limits, or connectivity issues.

2. Action Steps:

   • Verify API Credentials: Ensure that the API credentials (such as the client ID and secret) used in the Rivery connection are correct and have not expired.

   • Check API Rate Limits: Review the rate limits as defined by Snapchat's API documentation. Ensure that your requests do not exceed these limits, as exceeding rate limits can result in API errors. The Snapchat API typically allows an average of 20 requests per second for the app and 10 requests per second per access token.

   • Network/Connectivity Check: Ensure there are no network issues from your end that might be affecting connectivity to the Snapchat API. If you suspect network issues, try using an alternative network to see if this resolves the issue.

   • Review Snapchat API Documentation: Check for any changes or announcements in the Snapchat API that might affect your implementation. Sometimes APIs undergo changes that require updates on the client-side.

3. External References:

   • Snapchat Marketing API Documentation: Snapchat Marketing API

If the issue persists or you need further assistance, please open a ticket with Rivery support.