RVR-SNP-601

1. Issue Summary

   • The error code RVR-SNP-601: INVALID_RESPONSE encountered with the Snapchat Ads data connector suggests that the response received from Snapchat's API might not be structured as expected. This could be due to a variety of reasons such as API changes, connectivity issues, or incorrect query parameters.
   • Common causes of this error with APIs include misconfigured endpoints, incorrect authorization, expired tokens, or unexpected changes in the API response structure.

2. Action Steps:

   • Check API Credentials: Verify that the Snapchat API credentials used in Rivery are correct and active. This includes checking the validity of tokens and ensuring they have not expired or been revoked.
   • Review API Documentation: Consult the latest Snapchat Marketing API documentation to ensure that the endpoints and parameters used in Rivery are still valid and that there are no deprecated fields or parameters.
   • Examine the Query Configuration: Check the configuration of the queries sent to the Snapchat API from Rivery. Ensure they conform to the expected format and include all required parameters.
   • Test Direct API Calls: Use a tool like Postman to test calls directly to the Snapchat API with the same parameters to determine if the issue resides within Rivery or the API itself.
   • Monitor for Changes: Look for any recent updates or changes in the Snapchat API that could affect data retrieval.

3. External References:

   • More information on Snapchat's API can be found at the Snapchat Marketing API Documentation.
   • For further support on using Rivery with Snapchat, visit the Rivery Docs on Snapchat Marketing.

If the issue persists or you need further assistance, please open a ticket with Rivery support.