RVR-SNP-605

Issue Summary
The error code RVR-SNP-605 with the message "MISSING_REFRESH_TOKEN" indicates that the Snapchat Ads connector in Rivery is attempting to retrieve data but is lacking a necessary refresh token. Tokens are crucial for the authentication process, allowing Rivery to access and pull data from the Snapchat Ads platform. This issue is likely due to the initial authentication process missing or an expired/invalid token situation.

Action Steps:

1. Reauthenticate the Snapchat Ads Connection:

   • Navigate to your Rivery platform and go to the connections section.
   • Find your Snapchat Ads connection and verify that it has been set up with valid credentials.
   • If the credentials are outdated or invalid, you will need to reconnect or refresh the authentication permissions by logging in with your Snapchat account again.

2. Verify Permissions:

   • Ensure that the user account used for authentication has the appropriate permissions to access the necessary Snapchat Ads data. This includes verifying that the provided permissions align with the data you intend to extract.

3. Check for Expired Tokens:

   • If your authentication tokens might be expired, consider logging into your Snapchat account, generating new authentication credentials, and updating your Rivery connections with these new tokens.

4. Consult Snapchat Ads Documentation:

   • For additional guidance on generating and managing access tokens for Snapchat API, refer to Snapchat’s official documentation or their marketing API guide.

External References:

• For a detailed walkthrough on connecting Rivery to Snapchat Ads, refer to the Rivery Documentation for Snapchat Marketing which provides step-by-step instructions on how to set this up.
• Snapchat’s API documentation: Snapchat Marketing API.

If the issue persists or you need further assistance, please open a ticket with Rivery support.