RVR-SNP-606

1. Issue Summary

   • The error "REQUEST_FAILURE Error Code: RVR-SNP-606" occurs when using the Snapchat Ads data connector on Rivery's platform. This indicates a failure in processing the request, potentially due to connectivity or API call issues with Snapchat Ads.
   • Initial diagnosis suggests checking the connection settings and the validity of credentials or API tokens used for authentication.

2. Action Steps:

   • Verify Authentication:

     • Ensure that the API credentials used for the Snapchat Ads connector are correct and active.
     • Re-authenticate if necessary by retrieving a new API key or OAuth token from Snapchat and updating the credentials in your connection settings.

   • Check API Limits and Quotas:

     • Validate if the request is being throttled or blocked due to Snapchat's API rate limits. Adjust the frequency of requests as needed.

   • Inspect Network and Connectivity:

     • Check for network issues that might disrupt communication with Snapchat's API.
     • Make sure the firewall settings or VPN configurations are not blocking Snapchat's endpoints.

   • Review Logs and Responses:

     • Inspect the logs in Rivery to capture any detailed error messages or HTTP status codes from Snapchat's API that could indicate the specific cause of the failure.
     • Check if there are any specific fields or parameters in the request that might be causing issues.

3. External References:

   • Refer to Rivery's documentation for connecting and troubleshooting Snapchat Ads: Rivery Snapchat Ads Connector Documentation
   • Snapchat Ads API documentation for further API-specific issues and limits: Snapchat Marketing API (Please ensure you have proper access and credentials to refer to this documentation).

If the issue persists or you need further assistance, please open a ticket with Rivery support.