RVR-SRCHADN-206
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RVR-SRCHADN-206

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Article summary

1. **Issue Summary**
   - The error message "The selected customer does not have an ID. Please reset customer input and try again. Error Code: RVR-SRCHADN-206" suggests that the API request directed towards Search Ads 360 is missing a required customer ID field. This indicates an incomplete setup in the River where customer information is necessary. The error stems from trying to retrieve or manipulate data without specifying which customer account should be accessed.

2. **Action Steps:**
   - Ensure that the customer ID field is correctly populated in the data source configuration for Search Ads 360 in Rivery.
   - To do this, verify if the authentication credentials for Search Ads 360 include the necessary permissions to access the customer data.
   - Reset the customer input: Go to the River settings related to the Search Ads 360 data connector and re-enter or confirm all customer data fields, making sure to input the correct customer ID.
   - Test the connection to ensure that all required data is accessible and verify that no other fields report issues.
   - Review and update any preset or automated configurations that might omit the customer ID field upon execution of the river.

3. **External References:**
   - You can refer to the Rivery documentation for setting up [Search Ads 360 Reporting](https://developers.google.com/search-ads/reporting) for detailed steps on ensuring all necessary permissions and configurations are correct.
   - For more guidance, you may also explore [Rivery's documentation](https://docs.rivery.io/docs) for troubleshooting data connector issues.

If the issue persists or you need further assistance, please open a ticket with Rivery support.

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