RVR-SRVNW-001

1. Issue Summary

   • The error code RVR-SRVNW-001 indicates an issue with the Servicenow API while using the Servicenow data connector in Rivery. This error likely means there was a problem communicating with the Servicenow API, which could be due to a variety of issues such as authentication, network, or incorrect endpoint configurations. It's important to verify that the Servicenow connection settings, including the username, password, and URL domain, are correctly configured and have the necessary permissions to access the required tables.

2. Action Steps:

   • Verify Connection Details:

     • Ensure that the Servicenow connection configuration in Rivery includes the correct username, password, and URL domain. The URL should be formatted as https://yourdomain.service-now.com.

   • Permissions Check:

     • Confirm that the user account being used for the connection has the appropriate permissions to access and query the Servicenow tables. If you're pulling data from specific tables, make sure these are accessible with your given credentials.

   • Test the Connection:

     • Go to the Rivery platform, navigate to the connections and test the Servicenow connection. Ensure that the connection is operational without errors.

   • Network and Firewall Settings:

     • Check that there are no firewall settings blocking the API requests from Rivery to Servicenow. Ensure whitelisting of IPs if necessary.

   • API Limits and Availability:

     • Verify that the API endpoint being accessed is available and not experiencing downtime. Check for any Servicenow API rate limits that might be exceeded.

3. External References:

   • Rivery Servicenow Connection
   • ServiceNow API Documentation

If the issue persists or you need further assistance, please open a ticket with Rivery support.