RVR-SRVNW-002

1. Issue Summary

   • The error "Failed to parse the response. Error Code: RVR-SRVNW-002" is related to the Rivery platform's integration with ServiceNow. This error indicates that there was an issue with parsing the response received from the ServiceNow API, which can occur due to a variety of reasons such as malformed data in the response, unexpected response format, or discrepancies in the API call setup.

2. Action Steps:

   • Check Credentials and Connection: Ensure that your ServiceNow connection details in Rivery are correct, including the username, password, and URL domain. Follow the setup steps provided in the Rivery documentation for creating a ServiceNow connection.
   • Verify API Details: Make sure that the table(s) you are trying to access have the correct user permissions and that the API endpoints are accurately specified.
   • Review API Response: If possible, capture a sample of the API response data. Check for any JSON/XML format issues or unexpected data structures that might be causing the parsing error.
   • Test Network and Connectivity: Sometimes network issues can cause intermittent parsing failures. Verify your network stability or any proxy/firewall settings that could be affecting the connection.
   • Check ServiceNow Configuration: Ensure that all required fields and configurations on ServiceNow's side are correct. There might be custom fields or special configurations that are causing the response to break the expected format.

3. External References:

   • For additional details and troubleshooting steps, refer to the Rivery documentation on ServiceNow connections: Rivery ServiceNow Connection Guide.
   • For ServiceNow API documentation, you can visit the ServiceNow developer website to ensure correct API usage: ServiceNow Developer API.

If the issue persists or you need further assistance, please open a ticket with Rivery support.