RVR-SRVNW-004

1. Issue Summary

   • The error code RVR-SRVNW-004 indicates a failure in processing data involving the ServiceNow data connector within Rivery. This issue can arise from a variety of underlying causes, often related to configuration settings, data access permissions, or connectivity issues between Rivery and the ServiceNow instance.

2. Action Steps:

   • Verify ServiceNow Connection Details: Ensure that your ServiceNow connection credentials (username, password, and URL domain) are correct. Confirm that the URL domain follows the format expected by Rivery (e.g., https://yourdomain.service-now.com).
   • Check User Permissions: Verify that the user account used in the Rivery connection has sufficient permissions to access the necessary data tables in ServiceNow.
   • Review Data Table Access: Ensure that the tables you are trying to access are available and correctly configured in your ServiceNow instance. If you are filtering specific tables, make sure they are properly tagged or manually specified if necessary.
   • Inspect and Configure Time Filters: If you are using time-dependent reports, verify the accuracy of the date filters and ensure they are appropriately set for the data extraction.
   • Use Rivery's Test Connection Feature: Use the test connection functionality in Rivery to ensure that the connection to ServiceNow is properly established.

3. External References:

   • For more detailed guidance on setting up and troubleshooting ServiceNow connections in Rivery, refer to Rivery's official documentation: Rivery ServiceNow Documentation.
   • For general ServiceNow API configurations, you might find useful insights at the ServiceNow developer portal: ServiceNow Developer Documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.