RVR-SRVNW-006

1. Issue Summary

   • The error "Missing url template for report" with code RVR-SRVNW-006 occurs when using the ServiceNow data connector in Rivery. This error indicates that there is likely a missing or incorrect configuration related to the URL template within the report settings for ServiceNow.
   • Initial diagnosis suggests an incomplete configuration of the ServiceNow connection or a missing URL template necessary for fetching data from ServiceNow reports.

2. Action Steps:

   • Verify that the ServiceNow connection in Rivery is properly set up. Ensure you have the correct URL domain, username, and password configured. The URL should follow the format: https://yourinstance.service-now.com.
   • Review the configuration settings for your ServiceNow reports. Ensure that the URL template required for the specific report you are trying to access is specified correctly in the connection or report setup.
   • If you are integrating with a specific table or report in ServiceNow, confirm that the table names or report endpoints are correctly configured in Rivery and that your ServiceNow instance allows access to these resources.

3. External References:

   • For more guidance, refer to the Rivery documentation on integrating with ServiceNow to ensure all connection and report parameters are correctly configured.
   • You may also visit the official ServiceNow Documentation for additional details on accessing their reports and API configurations.

If the issue persists or you need further assistance, please open a ticket with Rivery support.