RVR-SRVNW-007

1. Issue Summary

   • The error code RVR-SRVNW-007, associated with the ServiceNow data connector in Rivery, indicates a "Wrong metadata configuration for report." This error typically arises due to incorrect settings or configurations in the metadata for a specified report.

2. Action Steps:

   • Make sure that the metadata configuration aligns with the required format and fields specified by ServiceNow for the specific report you are trying to use within Rivery.
   • Verify the dimensions and metrics being utilized in the configuration. Certain combinations may not be allowed and need to be adjusted.
   • Check for any recent updates or changes in your ServiceNow schema or report setup and ensure these are accurately reflected in Rivery’s configuration.
   • Remove or update any deprecated fields/properties in the report schema to prevent issues.
   • Reconnect the ServiceNow integration to reset any erroneous configurations that may have resulted from a recent change or update.

3. External References:

   • You can find further details on configuring ServiceNow within Rivery by checking the official Rivery documentation page: Rivery ServiceNow Documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.