RVR-SRVNW-008

1. Issue Summary

   • The error code RVR-SRVNW-008 with the description "Failed to create a report metadata" is encountered while using the ServiceNow data connector in Rivery. This issue indicates a problem with creating report metadata, possibly due to configuration or permissions.

2. Action Steps:

   • Check ServiceNow Credentials and Permissions:
     • Ensure that the ServiceNow account used in Rivery has the correct permissions to access and create reports. You may need to verify if you have the appropriate ServiceNow roles assigned.
   • Verify Connection Configuration:
     • Double-check the connection settings in Rivery for ServiceNow to ensure they are correctly configured. Reconnect if necessary, following the steps outlined for setting up a ServiceNow connection.
   • Review Report Format and Inputs:
     • Confirm that all required inputs for the report in ServiceNow are correctly specified, and that no mandatory fields are missing.
   • Check for Recent Configuration Changes:
     • If there have been recent changes to configurations or permissions in ServiceNow, these might have impacted the ability to create report metadata. Investigate any recent changes.

3. External References:

   • For additional insights into ServiceNow connector settings, visit the Rivery ServiceNow documentation.
   • For more general information on ServiceNow roles and permissions, reference their official documentation at ServiceNow Docs.

If the issue persists or you need further assistance, please open a ticket with Rivery support.