RVR-SRVNW-009

1. Issue Summary

   • Error Code: RVR-SRVNW-009 with the description "No response returned from Servicenow" indicates that the Rivery platform's attempt to connect with the ServiceNow API did not receive a response. This could be due to various reasons, including network issues, incorrect API endpoint configurations, authentication failures, or service outages on the ServiceNow side.

2. Action Steps:

   • Check Network Connectivity: Ensure that there is a stable internet connection and that the ServiceNow API is reachable from your network. You can test this by trying to access the ServiceNow endpoint directly via another tool like Postman or a simple curl request.

   • Verify API Endpoint: Double-check the URL of the ServiceNow endpoint configured in Rivery to ensure it is correct.

   • Verify Authentication Details: Make sure that the credentials used for connecting to the ServiceNow API are correct. This includes API keys or OAuth tokens if applicable.

   • Increase Timeout Settings: Consider increasing the timeout settings in Rivery for the ServiceNow API request. This can help in situations where the response is taking longer than the default allowable time.

   • Check ServiceNow Service Status: Ensure that ServiceNow services are operational by checking their status page or contacting ServiceNow support if needed.

   • Test Request Configuration: Use Rivery's "Test REST Action" feature to see what happens during a request and examine any error messages that appear.

3. External References:

   • You may find additional troubleshooting steps in the Rivery documentation: Rivery Servicenow Connection Guide.
   • ServiceNow API documentation may provide more insights into valid requests and expected configurations: ServiceNow API Documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.