RVR-SRVNW-100

1. Issue Summary

   • The error code RVR-SRVNW-100 indicates a failure to connect to ServiceNow using the Rivery platform. This issue typically arises from incorrect connection settings, such as improper credentials or incorrect domain configuration.
   • Common initial diagnosis points include verifying that the username, password, and URL domain for the ServiceNow account are correctly configured.

2. Action Steps:

   • Verify that your ServiceNow credentials (username and password) are correct and that your user account has the necessary permissions to access the required tables within your ServiceNow domain.
   • Ensure that the URL domain used in your connection matches the format: https://yourdomain.service-now.com, where yourdomain is specific to your ServiceNow account.
   • Navigate in Rivery to "Connections" and select "Create New Connection". Choose "ServiceNow", and carefully input the connection details, ensuring accuracy, especially the ServiceNow domain URL.
   • Click "Test Connection" to see if the connection succeeds. If it does not, double-check all entered details for typos or incorrect entries.
   • If errors persist, consider checking any configurations or restrictions in your network that might be blocking connections to ServiceNow.

3. External References:

   • For further information on setting up a ServiceNow connection in Rivery, visit the Rivery Documentation on ServiceNow.

If the issue persists or you need further assistance, please open a ticket with Rivery support.