RVR-SRVNW-101

1. Issue Summary

   • You are encountering a permission error with the ServiceNow data connector on the Rivery platform, denoted by the error code RVR-SRVNW-101. This indicates that the credentials used do not have the necessary permissions to access the required data in ServiceNow.

2. Action Steps:

   • Check Credentials: Ensure that the username and password provided in the Rivery connection setup are correct and that they belong to a user with adequate permissions in ServiceNow.
   • Verify User Permissions: Log into your ServiceNow account and verify that the user account in use has the correct roles and permissions to access the tables or data sets you're trying to retrieve. This might involve checking that the user has read access to the relevant tables and data.
   • Whitelisting IPs: Make sure that Rivery's IPs are whitelisted in your network environments if required by ServiceNow. Not having the IPs whitelisted can sometimes lead to access issues.

3. External References:

   • For more details on setting up a ServiceNow connection, you can access the Rivery ServiceNow Connection Documentation to ensure all settings are properly configured.
   • Consult the ServiceNow user documentation to ensure your instance settings are aligned with access permissions and integration requirements.

If the issue persists or you need further assistance, please open a ticket with Rivery support.