RVR-SSH-101

1. Issue Summary

   • Error Code: RVR-SSH-101
   • Data Connector: SSH
   • Error Description: The error message "External SSH error - Missing fields" generally indicates that essential fields required to establish an SSH connection are not configured properly. This could involve missing hostname, port, username, or SSH key details in the Rivery SSH connection setup.
   • Initial Diagnosis: Ensure that all necessary fields are correctly filled in the SSH configuration panel within Rivery.

2. Action Steps:

   • Verify SSH Configuration:
     1. SSH Hostname and Port: Enter the correct SSH hostname (IP address) and port number (usually 22).
     2. SSH Username: Ensure the correct SSH username is used for accessing the remote server.
     3. SSH Key: Upload the appropriate private key file (.pem) if key-based authentication is used. Ensure this key is authorized on the SSH server.
   • Test Connection:
     • Use the "Test Connection" feature in your Rivery connection settings to verify if the SSH details are correct and if the connection can be established.
   • Check Additional Settings:
     • Ensure any required advanced options, such as proxy or tunnel configurations, match your network setup.

3. External References:

   • For setting up an SSH Tunnel in Rivery, refer to Rivery's official documentation here.

If the issue persists or you need further assistance, please open a ticket with Rivery support.