RVR-SVG-002

1. Issue Summary

   • Error Code: RVR-SVG-002
   • Error Description: Response message from SurveyGizmo cannot be parsed.
   • Initial Diagnosis: This error indicates that the response from SurveyGizmo (now known as Alchemer) is not being correctly interpreted by Rivery's platform, possibly due to an unexpected format or malformed JSON in the response. This could be due to changes in the API response format or an issue with the data being returned.

2. Action Steps:

   • Verify API Configuration: Ensure that the SurveyGizmo/Alchemer API is correctly configured in Rivery. Check if there have been any recent changes to their API that might affect the response format.
   • Inspect API Response: Use a tool like Postman to make a direct API call to SurveyGizmo and inspect the raw API response to ensure that it returns valid JSON or the expected data structure.
   • Check Data Quality: Sometimes, data issues can lead to parsing errors. Verify that there are no special characters or malformed entries in the data that SurveyGizmo is returning.
   • Update Parsing Logic: If you control part of the processing logic, consider implementing or updating error handling to manage unexpected data formats.
   • Contact Alchemer Support: If you suspect the issue might be due to a change or an error on SurveyGizmo's end, reaching out to their support team for clarification could be beneficial.

3. External References:

   • Rivery SurveyGizmo Connector Documentation - Please ensure to verify the connection setup as per Rivery’s official guidelines.
   • SurveyGizmo/Alchemer API Documentation - To check for updates or changes in API response formats.

If the issue persists or you need further assistance, please open a ticket with Rivery support.