RVR-SVG-101

1. Issue Summary

   • Error Code: RVR-SVG-101
   • Data Connector: SurveyGizmo
   • Error Description: "Please check you credentials."
   • Initial Diagnosis: This error typically indicates an issue with the credentials used in the connection setup. This could be due to incorrect API keys or login details.

2. Action Steps:

   • Verify Credentials: Double-check the credentials entered in Rivery for your SurveyGizmo connection. Ensure that the API key, username, and any other required authentication details are correct.
   • Test the Connection: Use the "Test Connection" feature in Rivery to see if the connection can be established successfully.
   • Reauthenticating: Sometimes, refreshing the credentials or re-entering them can solve unexpected authentication issues.
   • Review Changes: Verify if there have been any recent changes to the SurveyGizmo account or its API restrictions that might affect connectivity.

3 External References:

• For more guidance on setting up and troubleshooting connections in Rivery, you can refer to Rivery's official documentation.
• If you need specific instructions related to API credentials for SurveyGizmo, consulting SurveyGizmo's own API documentation might help clarify any specific requirements.

If the issue persists or you need further assistance, please open a ticket with Rivery support.