RVR-SYNP-304

1. Issue Summary

   • Error Code: RVR-SYNP-304
   • Data Connector: Azure Synapse
   • Error Description: "Failed getting stored index."
   • Initial Diagnosis: This error code and description suggest an issue in accessing or retrieving the stored index during a Rivery operation with Azure Synapse. This could potentially relate to permissions, connectivity issues, or specific configurations in the Azure Synapse setup for Rivery.

2. Action Steps:

   • Verify Permissions: Ensure that the Rivery service account being used has the necessary permissions to access configurations and indices within the Azure Synapse environment.
   • Check Connectivity: Confirm that the network connections between Rivery and Azure Synapse are stable and correctly configured.
   • Azure Synapse Settings: Review the configuration settings within Azure Synapse to ensure they are correctly set up for Rivery operations. Verify the stored index/path that Rivery is trying to access or interact with. Ensure that all necessary services in Azure related to this task are running properly.
   • Logs: Examine any available logs in both Rivery and Azure Synapse to identify any additional error messages or warnings that might provide more insight into the cause of the issue.
   • Reset Cached Data (if applicable): If caching of data is involved, try resetting or clearing any cached data that may be causing inconsistencies.

3. External References:

   • Explore detailed setup and configuration in Rivery's Azure Synapse documentation.
   • Additional technical details about Azure Synapse might be found at Microsoft Azure Documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.