RVR-TIMEOUT-400

1. Issue Summary

You are encountering a "Timeout Error" with the error code RVR-TIMEOUT-400 while using the Rivers data connector on the Rivery platform. This error typically occurs when the river execution takes longer than what is allocated by the platform, leading to a timeout situation.

2. Action Steps

To resolve the timeout error, please consider the following steps:

1. Review and Optimize River Configuration:

   • Break down the data processing into smaller chunks if possible. Consider splitting large datasets or using incremental loading if applicable. This will reduce the processing time needed for each river execution.

2. Increase Timeout Limit:

   • Check if the platform settings allow for increasing the timeout setting for river processes. If the process is critical and needs more time, adjust the timeout parameter if the feature is available.

3. Evaluate Internet Connectivity:

   • Ensure that network or connectivity issues are not contributing to the timeout. Verify stable internet connectivity to avoid disruptions during data transfer.

4. Check Data Source and Target Performance:

   • Examine the performance of both the data source and target. Slow responses from either side can lead to timeouts. Ensure that both ends are optimized for the data volume and rate of transfer.

5. Inspect Logs for Additional Errors:

   • Check the Rivery logs for any other hidden issues or errors that might contribute to slow performance, such as database locks or slow queries.

3. External References

• Rivery Documentation on Data Sources and Targets: Rivery Documentation
• General guidance on managing large data transfers and reducing processing timeouts: This is not specific to Rivery but can provide general insights into managing timeouts effectively.

If the issue persists or you need further assistance, please open a ticket with Rivery support.