RVR-TTD-414

1. Issue Summary

   • You encountered a "Timeout reached" error with the code RVR-TTD-414 while using the Trade Desk data connector on Rivery. This is a timeout error that suggests a delay or block in the connector's ability to retrieve or process data within the allotted time period.
   • Timeout errors often occur due to network issues, server processing delays, API limits from the source platform, or inefficiencies in how data is retrieved.

2. Action Steps:

   • Network Check: Ensure there are no network connectivity issues between the Rivery platform and The Trade Desk's API. Check for firewall or VPN settings that may be interfering.
   • API Rate Limits: Verify if you're respecting The Trade Desk API rate limits. Excessive requests could be temporarily blocked or delayed.
   • Optimize Queries: If applicable, review the queries or data extraction processes for inefficiencies that might cause delays.
   • Increase Timeout Settings: If the settings allow, adjust or increase the timeout period for the connection.
   • Split Data Requests: If dealing with large data sets, consider breaking them into smaller requests or using pagination to reduce load time.

3. External References:

   • For more detailed steps on troubleshooting and settings adjustments, refer to the specific Rivery documentation on The Trade Desk connector here.

If the issue persists or you need further assistance, please open a ticket with Rivery support.