RVR-VM-100

Issue Summary

• The error code "RVR-VM-100" relates to a connection issue with the Verta Media connector in Rivery. This error generally indicates a failure in establishing the connection to the specified data source. The issue could stem from incorrect credentials, network issues, or configuration errors in the connection setup.

Action Steps:

• Verify Credentials: Ensure that the credentials used for connecting to the Verta Media data source are correct. Double-check the username, password, and any tokens or API keys required for authentication.
• Check Network Connectivity: Make sure that there are no network connectivity issues between Rivery and the Verta Media source. Ensure that firewalls or network policies are not blocking the connection.
• Review Connection Configuration: Go through the connection setup in Rivery to confirm that all configurations such as endpoints, URLs, and ports are correctly set.
• Consult Specific Connector Documentation: If using specific configurations or APIs provided by Verta Media, ensure that their documentation is followed precisely.
• Test the Connection: Use any connection testing feature available in Rivery to determine whether the connection can be successfully established.
• Check for IP Whitelisting: Ensure that if the Verta Media service requires IP whitelisting, the Rivery IP addresses have been correctly whitelisted for access to the service.

External References:

• For issues relating to specific data source connections in Rivery: Rivery Data Sources
• If the issue persists or additional assistance is required, please open a ticket with Rivery support for further diagnosis and resolution.