RVR-YTP-400

1. Issue Summary

The error message "Bad request Error Code: RVR-YTP-400" when connecting to Yotpo indicates that there is an issue with the request being sent to the Yotpo API. A '400 Bad Request' error typically points to some kind of client-side error in the request that the server is unable to process.

Initial Diagnosis:

• This could be due to incorrect configuration or invalid parameters being sent in the request.
• There's a possibility that the authentication details (like API Key and Secret Key) are incorrect or not properly configured.

2. Action Steps:

1. Verify API Credentials:

   • Check that the API Key and Secret Key you are using are correct and belong to the Yotpo account you are working with. You can confirm and retrieve these from Yotpo by navigating to Account Settings -> Store -> API Credentials.

2. Check Request Configuration:

   • Ensure that the request being sent is correctly formatted and adheres to the Yotpo API's expectations. This includes endpoints, headers, and request methods.

3. Validate Connection Setup in Rivery:

   • Make sure that the Yotpo connection in Rivery is correctly set up. This involves naming your connection properly and if provided, testing the connection feature to confirm the setup.

4. Review Documentation:

   • Check the specific Yotpo API documentation for any updates or insights related to the endpoint you are targeting. It's important to follow closely how requests should be structured according to their latest guidelines.

5. Use Rivery Documentation:

   • Consult Rivery documentation regarding Yotpo connections for any known issues or additional configuration steps: Yotpo Connection Documentation.

3. External References:

• Yotpo API Reference - To ensure your requests are valid according to their API structure and requirements.
• Rivery Yotpo Setup Guide - For detailed instructions on establishing a connection to Yotpo within Rivery.

"If the issue persists or you need further assistance, please open a ticket with Rivery support."