RVR-YTP-401

1. Issue Summary

   • You are encountering an "UNAUTHORIZED" error with the code RVR-YTP-401 while using the Yotpo data connector in Rivery. This error typically indicates an authentication issue, which means the credentials being used for the Yotpo API access are incorrect, expired, or insufficiently authorized.
   • Unauthorized errors often occur when there is a problem with the access token or the API key used to connect to the data source. It's crucial to ensure that the authentication details are correct and have not expired or been revoked.

2. Action Steps:

   • Verify API Credentials: Double-check the API key and secret you are using for the Yotpo connection. Make sure they are correct and have not been altered inadvertently.
   • Refresh Access Token: If you are using OAuth2 for authentication, ensure that you have a valid, non-expired access token. If the token has expired, refresh it using the appropriate OAuth2 process.
   • Check Permissions: Ensure that the account being used to authenticate has the necessary permissions to access the required Yotpo data.
   • Contact Yotpo Support: If the above steps do not resolve the issue, reach out to Yotpo's support to verify that there are no account-related issues preventing access.

3. External References:

   • You may find additional relevant information in Rivery documentation: Rivery Data Source to Target Overview.
   • For specific Yotpo API documentation, refer to Yotpo's API documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.