RVR-YTP-503

1. Issue Summary

• Error Code: RVR-YTP-503
• Data Connector: Yotpo
• Error Description: Server is unreachable

This error code indicates that Rivery's connection to the Yotpo server could not be established because the server is unreachable. This usually points to network issues, such as wrong IP whitelisting, server downtime, or network configuration issues that block communication between Rivery and Yotpo.

2. Action Steps

1. Check Yotpo Server Status:

   • Verify if Yotpo's services are up and running. Sometimes the error might be due to server downtime on Yotpo's end.

2. Ensure IP Whitelisting:

   • Ensure that all of Rivery's required IP addresses are whitelisted on your network. Access errors can occur if the IPs used by Rivery are not properly whitelisted.

3. Network Configuration:

   • Check your network setup to verify that no firewalls or proxy servers are blocking Rivery from accessing Yotpo's API services.
   • If using DNS routing or VPN, ensure there are no disruptions.

4. Test Connection:

   • Use the connection testing feature in Rivery to verify if the connection can be established after making network adjustments.

5. Retry After Some Time:

   • If Yotpo's server status is down, wait for some time and try reconnecting once their servers are operational.

3. External References

• For more information, you can refer to Rivery's documentation on connecting to data sources.
• Make sure to check Yotpo's official status page for any ongoing issues with their services.

If the issue persists or you need further assistance, please open a ticket with Rivery support.