RVR-YTP-551

1. Issue Summary

   • You are encountering the error "Request failed Error Code: RVR-YTP-551" while using the Yotpo data connector in Rivery. This error typically indicates a failure in communication with the Yotpo API, which can occur due to incorrect credentials or an issue with the API request format.
   • Initial diagnosis suggests checking the credentials or the API endpoint configuration in Rivery for any discrepancies.

2. Action Steps:

   • Check Credentials:

     1. Log into your Yotpo account.
     2. Navigate to the Account Settings and then the Store tab to ensure that you have entered the correct API Credentials in Rivery, including the API Key and Secret Key.

   • Review Connection Settings:

     1. In the Rivery platform, go to the Connections section.
     2. Ensure you have selected the correct Yotpo connection under the Analytics section.

   • Test the Connection:

     1. In the connection setup page, use the "Test" button to verify the connection. This can help identify if there are any issues related to authentication.

   • API Endpoint and Permissions:

     1. Check the API endpoint you are attempting to access. Ensure that the endpoint is correctly formatted and that it is one that Yotpo supports.
     2. Make sure that any required permissions for accessing specific endpoints or data have been correctly configured in Yotpo.

3. External References:

   • Rivery Yotpo Documentation for more information on setting up and troubleshooting Yotpo connections within Rivery.
   • Yotpo API Documentation for detailed reference on endpoint requirements and limitations.

If the issue persists or you need further assistance, please open a ticket with Rivery support.