RVR-YTP-553

1. Issue Summary

   • The error code RVR-YTP-553 you encountered relates to a problem with the Yotpo connector on Rivery's platform, specifically indicating an "Invalid response" error. This often suggests an issue with the API response from Yotpo, which could be due to incorrect credentials, network problems, or an unexpected response format.
   • Initial diagnosis would involve checking whether the API credentials are correctly set and still valid and whether there are any network issues or restrictions currently affecting access to Yotpo's APIs.

2. Action Steps:

   • Verify Credentials:
     Ensure that the API Key and Secret Key in your Yotpo connection setup are correctly entered and have not expired. You can find your API credentials in your Yotpo account settings.
   • Check Network and Access:
     Confirm there are no network issues or firewalls blocking access to Yotpo's API endpoints. Ensure your server or network settings allow outbound requests to Yotpo.
   • Test Connection:
     Within Rivery, try using the "Test Connection" feature in the Yotpo connection setup to verify that your connection to Yotpo is working as expected.
   • Review Response Format:
     If the problem is with unexpected response content, reviewing recent API changes from Yotpo or updating any transformation logic that processes the API response in your Rivery configuration might be necessary.

3. External References:

   • Refer to Rivery's documentation on Yotpo Connections to ensure you have the latest setup details and troubleshooting tips: Rivery Yotpo Documentation.
   • Check Yotpo API documentation for any updates or changes that might affect your implementation: Yotpo API Reference.

If the issue persists or you need further assistance, please open a ticket with Rivery support. They can provide more targeted help and investigate any backend issues that might be affecting your integration.