RVR-YTP-557

1. Issue Summary

   • You are encountering the error "Error Code: RVR-YTP-557" while using the Yotpo data connector in Rivery. This error indicates a failure in the request, however, specific details about the code RVR-YTP-557 are not extensively covered in the documentation.
   • Based on typical issues with API-based data connections, this error can often relate to connectivity issues like wrong credentials, expired tokens, or configuration mismatches.

2. Action Steps:

   • Verify Credentials: Ensure that the API Key and Secret Key used for the Yotpo connection in Rivery are correct. These keys can be verified in your Yotpo account under API Credentials.
   • Test the Connection: In Rivery, go to the Yotpo connection settings and use the test functionality to ensure that the connection is successful.
   • Check API Limits and Permissions: Confirm that the Yotpo account has the necessary permissions and that any API rate limits have not been exceeded. If API limits are exceeded, it might temporarily reject requests.
   • Check Network Connectivity: Ensure there are no network issues between Rivery and the Yotpo API that might cause the request to fail. This includes checking firewall settings or proxy configurations.

3. External References:

   • For more guidance on setting up and troubleshooting Yotpo connections in Rivery, refer to Rivery's Yotpo Documentation.
   • Yotpo API documentation may also provide insights on common issues and resolutions: Yotpo API Documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.