Genesys Walkthrough
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Genesys Walkthrough

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Article summary

Genesys API version 2 is currently supported

Prerequisites

Genesys Connection

Custom Reports

After configuring the connection, you may now configure the river
for the report you require:
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For Reports With Dates:

Date Range
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  • Pulls data in the date range between the start and end date
    provided, including the end date.
  • Leaving the end date empty will pull data according
    to the current time of the river's run.
  • Start date is required
  • Use the "Last Days Back For Each Run" to expend
    the start date and pull data a given number of days back
    before the chosen start date.

Interval Chunks
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Split the time interval into chunks, choose unit size and count.
Default: Don't Split

Conversations Reports

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Select this option in order to only include conversations
that started on a day in the interval.
If not selected the River pulls data for conversations with overlapping date span to the chosen time interval.
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Select "Align End Date" option if you want to make sure that the interval you query is present in the datalake before triggering a job. In case the end date is after the server's last update, the river will set the end date to the update time.

Aggregation Reports

Note:
This is applicable to both the 'Flow Aggregate' and the 'Evaluation Aggregate' reports.

Metrics
Behaves like a SQL SELECT clause
Default: All available data
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Breakdown
Behaves like a SQL GROUPBY.
Allows for multiple levels of grouping as a list of dimensions.
The server may return an error in case the data is too large.
Default: None
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Flatten dimensions:
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Select to flatten any multivalued dimensions used in response groups
(e.g. ['a','b','c']->'a,b,c')


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