Intercom Walkthrough
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Intercom Walkthrough

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  • PDF

Article Summary

Intercom API version 2.4 is currently supported

This provides a general description of Intercom and its capabilities.


Build great relationships across the customer journey. Support, onboard, and engage customers with intercom.


To connect Intercom with your destination, follow our step-by-step tutorial.


In Intercom, there are two types of reports available:

  • Predefined Reports
  • Custom Reports


Predefined Reports

Click here to view Predefined Reports.

Custom Reports

Select a specific report to pull data from Intercom after you've established a connection.
The following image provides an overview of the various custom reports:


Only the Contacts, Conversations, and Segments reports allow you to extract data in two ways:

  • All
  • Incremental

Choose 'All' to retrieve all data regardless of time periods or select 'Incremental' to control the date range of your report.

Here's an example:

  • Start Date is mandatory.
  • Data can be retrieved for the date range specified between the start and end dates.
  • If you leave the end date blank, the data will be pulled at the current time of the river's run.
  • Dates timezone : UTC time.
  • Use the Last Days Back For Each Run option to gather data from a specified number of days prior to the selected start date.


  • API Rate Limits were implemented to safeguard Intercom against API traffic spikes that could jeopardize their databases. for more information, check the API Rate Limits page.
  • Companies Report:
    Only one app can be running a report at any given moment. You'll get an error message if you try to have more than one running River per app.

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